FAQs

Have a question about one of our programs or the pet adoption process?

Take a look through our Frequently Asked Questions below and you will likely find the answer.  If not, you can give us a call at 810.744.0511.

 

  1. What are your hours of operation?
  2. What is the cost to adopt a pet?
  3. What does the adoption fee include?
  4. Is it easy to adopt?
  5. Is it true that seniors can adopt a pet for free?
  6. What is the process for surrendering a pet to HSGC?
  7. I’d like to make a donation to The Humane Society of Genesee County; How can I do that?
  1. What are your hours of operation?

    Our hours of operation for adoption & viewing of animals are:

    • Monday-Friday 12:00-6:00 pm
    • Saturday 10:00 am-4:00 pm
    • Sunday Closed

    Our hours for surrendering an animal are:

    • Monday-Friday 8:00 am- 4:00 pm
    • Saturday 8:00 am-3:00 pm

    We are closed on the following holidays:

    • New Year’s Eve, New Year’s Day
    • Memorial Day Weekend
    • July 4th
    • Labor Day Weekend
    • Thanksgiving Day
    • Christmas Eve, Christmas Day

  2. What is the cost to adopt a pet?

    • Dogs Prices begin at $125
    • Cats Prices begin at $75
    • Other pets Prices begin at $20

    Find a pet now

  3. What does the adoption fee include?

    The adoption fee for your new dog or cat includes:

    • Vaccinations
    • Heartworm or feline leukemia testing
    • Treatment of Revolution
    • Microchipping
    • Spaying/neutering

    You’ll also receive:

    • Free vet visit voucher within the first 10 days of adoption
    • Collar, leash & tag for dogs
    • Carrier & comfort mat for cats
    • Complimentary food coupon
    • Training support
    • Adoption counseling

    Our goal is to ensure that animals have the best start to a healthy new life with you! Read our recent Success Stories!

  4. Our trained and caring adoption counseling staff will help you through this exciting time! These are a few things you’ll need to know in advance:

    • Adopter must be 18 years or older
    • Adopter must provide proof of home ownership or landlord name & phone number
    • Adopter must provide proof of current vaccinations on all other animals in the home
    • Entire families are encouraged to visit
    • On site resident dog/shelter dog introductions are required. Ask for an appointment.
    • Some pets are listed as “Application only”. These are animals that may have special needs or requirements for their new adoptive home. Applications for these animals are reviewed by management, and applicants will be notified.
    • All applications are subject to the approval of the adoption counselor
    • Please plan on approximately ½ hour minimum for the adoption process

  5. Is it true that seniors can adopt a pet for free?

    Yes! Through our Golden Friendship Program, seniors who qualify may adopt a pet at no charge.

  6. What is the process for surrendering a pet to HSGC?

    First, please know that we may not be able to take every pet brought to us. Largely, it will depend on availability of space at our shelter. At HSGC, we keep all animals until they are adopted, so there may not be room in our shelter to accept your pet. There may be other reasons that we may not be able to accept your pet. It is at the discretion of the surrender staff to decide this. If we cannot accept your pet, we will refer you to other agencies that may be able to assist you.

    To accept a pet, we require the following:

    • Your driver’s license, or current Michigan ID
    • Vet records if possible
    • Basic information about the animal

    When a pet is accepted at the HSGC, a Pet Profile is created. The pet is examined, evaluated, and vaccinated. If the pet is too young to be put up for adoption, it is placed in a foster home until it is old enough. Stray pets are held for five days by Michigan law before they can be formally adopted. This ensures that an owner of a lost pet has had time to reclaim their pet from the shelter. Lost your pet?

    As a “thank you” for accepting your pet, we will ask for a monetary donation to help keep our shelter doors open. Donate

  7. I’d like to make a donation to The Humane Society of Genesee County; How can I do that?

    We appreciate that! Your kind donation is what keeps our doors open, and provides the funding for the care of our animals. Please see your donation options here.